How do I add contacts?

User contacts

These contacts are not shared between users, but rather are only available to the creator of the contacts.

1. From the top toolbar select Apps
2. Select Contacts
3. Click the blue + Add
4. Insert the contact information
5. Leave ‘Contact Group’ as No Selection
6. Press Save
7. You will now have that contact saved. You can see these contacts from Communicator and clicking the purple phone box icon. You can also see them under Apps -> Contacts

Shared Contacts

These contacts can be shared with others, but this section does not cover adding these contacts to your desk phone, just inside the AvidBit app.

1. From the top toolbar select Apps
2. Select Contact Groups
3. Select or create a contact group
4. To create: click the blue + Add and create a name for the contact group. These will be the users who will be able to see these contacts
5. Upon creating a contact, select which contact group to add the contact to. This makes the contact available to all members of the contact group.

Adding Contacts To A Desk Phone

In order to add contacts to your desk phone, contacts have to be created in the app first. Once contacts have been created, a directory has to be created and applied to the device profile.

There can only be one contact directory per device profile. In other words, you can only have one contact directory per phone.

1. From the top toolbar, select Settings
2. Under the Voice category, select Directories
3. Click the blue + Add
4. Give your directory a name and press Save
5. Select the directory you just created
6. Click the blue + Add
7. Select all of the contacts you wish to add. If you have a large number of contacts, select the first contact, and then, while holding ‘Shift’, select the last contact in your list. This will select every contact between those two points.
8. Press Save
9. From the top toolbar, select Settings
10. Under the Voice category, select Device Profiles
11. Select the Device Profile you would like to add the contact directory to.
12. In the ‘Device Profile Information’ pane, select the Edit button in the top right
13. From the ‘Contact Directory’ drop down menu, select the directory you just created
14. Update (provision) all devices which use the device profile you just edited. From the top toolbar, select Settings. Under the Account category, select Devices. Select which devices to update. Once they are all selected with a blue checkmark, click Provision located at the top of the pane
15. You will now have access to those contact directories on your desk phone