How do I add/edit my business and holiday schedule?
Adding a schedule Editing a schedule
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How do I change my extension number?
- March 20, 2023
- Sean Hughes
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How do I assign a voice plan to a user?
- Sean Hughes
Upon creation of a user, a voice plan needs to be activated in order to receive and place phone calls.
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How do I use my cell phone as my work phone?
- Sean Hughes
Connecting your cell phone allows you to receive and place calls as if it was from your desk phone. Adding the phone Configuring necessary settings Updating your cell phone numbers Installing the web app Once the device has been added and configured correctly, these steps will walk you through downloading…
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How do I create/manage parking lots?
- March 17, 2023
- Sean Hughes
Parking lots act as a universal shared hold for the location. Callers placed on park can be picked up by anyone else that has access to the parking lot. Creating a parking lot
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How do I change my email?
- Sean Hughes
The email/username in Avidbit must match with your email given to you from your organization. This not only allows you to access the avidbit portal, but also sends notifications, voicemail transcriptions, and other important alerts.
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How do I reset my Avidbit password?
- Sean Hughes
This password is meant as a failsafe in the event that Office 365 or GSuite authentication fails. It is advisable to rely on Office 365 or GSuite as a login, so try resetting that password first. Contact your network administrator for help if needed. If you still wish to change…
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How do I create/remove a user?
- Sean Hughes
Create a user Remove a user
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How do I find recorded calls?
- Sean Hughes
*If you cannot see any play buttons in the ‘Rec’ column, make sure that call recording is enabled. (Settings -> Location -> Voice -> Record Calls: ON)
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How do I disable/re-enable my phone?
- Sean Hughes
Do-Not-Disturb Method This method stops calls going to ALL your devices. NOTE: You will still be able to make outbound calls, but you will be unable to receive any for the device you do this on. Do-Not-Disturb Desk Phone If you want to disable incoming calls on just your desk…