Navigating the Inbox
While you will be able to see your conversations in the Communicator app, the Inbox App allows you to see all communications to a specific inbox rather than grouped by conversation.
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Managing Desktop Calls
- Sean Hughes
There are 5 buttons that will be present on a phone call as well as 4 additional features that become available upon clicking the three vertical dots. Common Issues
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Voicemail Settings
- April 6, 2023
- Sean Hughes
This article covers all the settings available under Inboxes->Voicemail Settings Notification Settings Greetings Settings Advanced Settings
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How to create a file schedule
- Sean Hughes
File schedules have multiple uses, but it essentially is used to play different files when certain conditions (such as a date range) are met. First, we need to create a schedule. Now that we have created the schedule, we need to add rules onto it so that different files can…
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How do I update/provision my device?
- April 4, 2023
- Sean Hughes
A device needs to be provisioned every time a change to the phone is made. These include things such as: changing the name of a user, changing the layout of your buttons, or adding in features such as direct to voicemail transfers. The provision should take affect after a few…
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How do I assign a device to a user?
- Sean Hughes
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How do I add contacts?
- April 3, 2023
- Sean Hughes
User contacts These contacts are not shared between users, but rather are only available to the creator of the contacts. Shared Contacts These contacts can be shared with others, but this section does not cover adding these contacts to your desk phone, just inside the AvidBit app. Adding Contacts To…
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How to set up push notifications
- March 24, 2023
- Sean Hughes
Push notifications allow notifications to come through the phone even if the AvidBit app is closed. This ensures that you will not be missing any important notifications. Installing iOS 16.4 AvidBit App Settings
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Getting Logged In
- Sean Hughes
You can use either a browser or the AvidBit desktop app. Regardless of choice, you’ll sign in the same way. To install the desktop app, click here. Can’t sign in with your work credentials?
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How do I install the AvidBit App?
- March 23, 2023
- Sean Hughes
Windows Desktop 19. Navigate to the windows search bar in the bottom left of your screen. 20. Start typing in “Default Apps” and select it when it finds a match. 21. Scroll down and click on Default apps by protocol. 22. Scroll down until you see TEL. There should be…