SPAM Classifications When a call is initiated, the originating provider evaluates its relationship with the caller and assigns one of three attestation levels, which act as a cryptographic “stamp of approval” Full Attestation (A): The carrier fully recognizes the customer and verifies they have the legal right to use that…
Enabling and Adding Custom Requests This is found in the same section as enabling global AI. Settings -> Locations -> Your Location -> AI -> AvidBit Intelligence Custom Call Request. 2. Provide a Custom Request Title for easy identification3. The Request Type has 4 options a. Question b. Sentence Match…
There are two places to have a conversation with the AI bot. 1. Call History (single & multi-call)2. Communicator (single call) Call History Multi-Call 2. A text box will then open (see below). Notice in the Analyzing # Calls, this is restricted to Date Range selected. In this instance 1…
How to enable AI features for your company as well as detailing each AI feature we have available. AI Modules Settings Enable AI Summary: Summarizes call(s) into a short paragraph detailing generally what the call was about, as well as what the AI considers relevant details. It also includes Key…
Call History Icons When looking in Call History, scrolling down will give you all the inbound and outbound calls for your organization. In the Conversion column, you will notice icons that may appear on a call. Example below. Hovering over each icon will give you a brief synopsis of what…
Scheduling a text from the Communicator Setting up a texting campaign
To be able to text out from a specific number, you need to be a member of the inbox that the number is tied to. To find out which inbox a number is tied to, do the following:
Members of an inbox by default receive any voicemails that get sent to that mailbox unless ‘Receive notifications’ is turned off. Furthermore, members will be able to use the number that is tied to that inbox. Receive Notifications: If enabled, they will receive notifications for all communication that lands in…