Callflows can be customized in numerous ways to suit your business requirements. You can even have multiple callflows within one organization for added flexibility. In this article, we’ll focus on the basic callflow setup, gradually adding more features to create a fully functioning callflow. Holiday Date/Time Most businesses are closed…
Analytics provide comprehensive monitoring capabilities for your phone system, allowing you to gain valuable insights into various key metrics including Call Quality, Answer Times, Call Queue, Hold Times, Leaderboards, and much more. This extensive section covers a wide range of analytics, enabling you to track the performance of your phone…
From the Communicator Manual entry
Via Communicator Via Email While faxing can be done within the Avidbit web portal, faxes can also be sent directly in an email. To do this, input the following information. To: ‘your fax phone number here’@fax.avidbit.com Subject line: Recipient’s fax number. Attachment: The file you would like to fax over
A shared line allows you to answer an incoming call that is being rung at another phone, or allows you to pick up a call from someone else’s phone after they put the caller on hold. How It Works A shared line has to be set on a phone number….
Creating a Ring Group Distribution method Description All at once The default setting. Every member of the group will be rung at once. Ordered By Priority This will ring people based on the order they are assigned in ‘Ring Members’. Calls will always try the user who is at the…
Making a number public allows any user in that location to make calls, send texts, or fax from that number if those features are enabled. To change which number you are using for outbound communication, click here.
When someone calls one of your numbers, it must be linked to a call flow. The call flow dictates who gets rung, when phones can ring, what to do if no one answers, etc.
Device profiles dictate the layout of the buttons on the phone. Most of the time, a device profile will be assigned to the whole company so everyone has the same layout. If you need a custom layout, follow these instructions.
When assigning permissions, remember to follow the principle of least privilege: A user should only have permissions necessary for their job. It’s possible to shut down an entire phone system with a few clicks, especially by accident.