How do I turn on call recording?

Call recordings can be done for the entire location, individual users, or by device. Recorded calls can be found under Apps -> Call History

Call recording for the entire location

1. From the top toolbar select Settings
2. Under the Account category, select Locations
3. Select the location you wish to turn call recording on for
4. In the left pane, navigate to Voice
5. Click the edit button in the top right corner of ‘Voice Preferences’
6. Toggle ON ‘Record Calls’
7. Press Save at the bottom of the pane

Call recording for individual users

1. From the top toolbar select Settings
2. Under the Account category, select Users
3. Select the user you wish to turn call recording on for
4. In the left pane, navigate to Voice
5. Click the edit button in the top right corner of ‘Calling Features’
6. Toggle ON ‘Record Calls’
7. Press Save at the bottom of the pane

Call recording for a device

1. From the top toolbar select Settings
2. Under the Account category, select Devices
3. Select the device you wish to turn call recording on for
4. In the left pane, navigate to Voice
5. Click the edit button in the ‘Device Settings’ pane (you may need to scroll down to see this pane)
6. Toggle ON ‘Record Calls’